Shipping, Terms and Conditions
Orders will be processed within 3 to 5 *working days and despatched by Royal Mail or Fedex, DHL Express or Parcelforce courier service with a 1 - 3 working day delivery time if the postage charge was £6.99 or over; postage charges of less than £6.99 will be dispatched by royal mail standard 2nd class small parcel service at £3.99 for orders under £10 and £4.99 for orders over £10 and under £25 (pricing based on weight according to Royal Mail standard parcel service).
A signature will be required for parcels (unless specific delivery instructions were given at the time of order); the courier will attempt to deliver parcels three times before returning the parcel back to us.
If you are having problems receiving your parcel, please contact us with specific delivery instructions.
Where sent goods are returned to us, re-delivery to an alternative address can be arranged.
International parcels will be dispatched with DHL, Royal Mail International or Fedex.
European delivery may take 3 - 5 *working days shipping time.
Worldwide delivery may take 5 to 10 *working days shipping time.
*We are currently closed on Mondays. Christmas closing times - *24th, 25th, 26th December 2019, 1st, 2nd January 2020*
A tracking number will be supplied via email from us to the customer upon dispatch of the goods (courier service only), Royal Mail standard service will provide a unique reference number for confirmaiton of delivery; delivery texts and email updates will be sent at intervals from the courier depending upon the contact information given at the time of ordering.
*If you do not recieve your goods within the specified time, or do not recieve a tracking number, please contact us within 28 days, after this time we are not obliged to offer compensation for missing, lost or damaged goods.
Please check goods within 2 days of delivery as any goods that are damaged, incorrect or items missing must be returned to us within 14 days, please contact our office to arrange collection or re-delivery.
If you are unsatisfied with your item/s, please return to us within 14 days (mainland Uk) or 30 days (worldwide) from reciept; returns postage at the buyers cost for a full refund to the full value of the goods in question.
*All goods we send are insured to the purchase value against loss or damage during delivery.
Returns: The Traditional Horse and Harness, Unit 1 Sea View Business Park, Ramparts Industrial Estate, Berwick Upon Tweed, TD15 1UN, UK
Exchange your items within 30 days from the delivery date of your original order.
Standard shipping costs are as follows:
ORDERS OVER £100.00 IN MAINLAND UK ARE FREE UNLESS OTHERWISE STATED *SOME ITEMS EXCLUSIVELY ARE FREE DELIVERY.
*Standard Mainland UK (less than £10.00) - £3.99
*Standard Mainland UK (Over £10.00, less than £25.00) - £4.99
*Standard Mainland UK (£25.00 or over) - £6.99
Scottish Highlands & Islands, Isle of Man, Isles of Scilly & Northern Ireland - (less than £20.00) - £4.99
Scottish Highlands & Islands, Isle of Man, Isles of Scily & Northern Ireland - (£20.00 or over) - £9.99
*Please note that due to the regularities by aircraft carriers relating to safely carrying liquids; we are obliged to send products of over 1L internationally via either DHL or Fedex; our prices reflect those that we are charged on the behalf of the customer.
Jersey - (less than £20.00) - £4.99
Jersey - (£20.00 or over) - £9.99
Standard European Shipping (less than £20.00) - £14.99
Standard European Shipping (£20.00 or over) - £19.99
Standard World wide Shipping (less than £30.00) - £16.99
Standard Worldwide Shipping (£30.00 to £50.00) - £19.99
Standard Worldwide Shipping (£50.00 or over) - £39.99
New Zealand and Austrailia (less than £20.00) - £19.99
New Zealand and Austrailia (£20.00 to £30.00) - £26.99
New Zealand and Austrailia (£30.00 to £50.00) - £39.99
New Zealand and Australia (over £50.00) - £49.99
Our online shopping cart uses the following payment gateways to make any transaction as secure as possible: